Shipping policy

Shipping Policy

Last updated: August 3, 2026

Thank you for shopping with WEDWHIM. We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

Most orders are processed within 2–5 business days after payment has been successfully received.

Please note that during holidays, peak shopping seasons, or promotional events, processing times may be slightly longer.

Personalized or made-to-order items may require additional production time before shipment.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Shipping Time

Estimated delivery times after your order has been shipped are:

  • United States: 5–10 business days

  • Canada: 7–15 business days

  • United Kingdom: 5–10 business days

  • Australia & New Zealand: 7–15 business days

  • Europe: 7–15 business days

  • Other International Destinations: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take 24–72 hours to update after the carrier receives the package.

Shipping Delays

Occasionally, shipping delays may occur due to circumstances beyond our control, including but not limited to:

  • Severe weather

  • Customs inspections

  • Carrier delays

  • Public holidays

  • High shipping volumes

  • Natural disasters

We appreciate your patience and understanding should these situations arise.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is entered, please contact us immediately at contact@wedwhim.com.

If your order has not yet entered production or shipped, we will do our best to update the address.

Once an order has been shipped, we cannot guarantee that address changes can be made.

Orders returned due to an incorrect or incomplete address may require additional shipping charges for reshipment.

Lost or Delayed Packages

If your package appears to be delayed beyond the estimated delivery window, please contact us and we will gladly assist you in working with the shipping carrier.

If tracking indicates that a package has been delivered but you cannot locate it, we recommend:

  • Checking around your delivery location.

  • Asking family members or neighbors.

  • Contacting your local shipping carrier.

WEDWHIM is not responsible for packages that are marked as successfully delivered by the carrier.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Multiple Shipments

To ensure faster delivery, your order may be shipped in multiple packages.

If this happens, you will receive separate tracking numbers for each shipment.

There are no additional shipping charges for split shipments.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Photos of the damaged item

  • Photos of the packaging

We will review your request and work toward an appropriate resolution as quickly as possible.

Questions?

If you have any questions regarding shipping or your order status, please contact us:

WEDWHIM

Email: contact@wedwhim.com

We appreciate your trust and thank you for choosing WEDWHIM.